Privacy Policy

Last updated: February 2026

1. Introduction

nnovia.com ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Service preferences and scheduling details
• Payment and billing information
• Communications and feedback you send to us

When you access our website, we may automatically collect certain information, such as your IP address, browser type, device information, and usage data (e.g., pages visited, time spent). We may use cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process bookings and send confirmations or reminders
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations and protect our rights

4. Sharing of Information

We do not sell your personal information. We may share your information with service providers who assist us in operating our business (e.g., payment processors, scheduling tools) under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, or to object to certain processing. To exercise these rights, please contact us using the details on our Contact page.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us via our Contact page.