Terms of Service

Last updated: February 2026

1. Agreement to Terms

By accessing our website or booking and using our cleaning services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Services

nnovia.com provides professional cleaning services as described on our website. Service scope, pricing, and scheduling are agreed upon at the time of booking. We reserve the right to modify or discontinue any service with reasonable notice.

3. Booking and Payment

Bookings are subject to availability. You agree to provide accurate contact and address information. Payment terms (e.g., upfront, after service) will be communicated at booking. We accept the payment methods stated on our website or in your quote. Late or non-payment may result in suspension of services.

4. Cancellation and Rescheduling

We ask that you cancel or reschedule at least 24 hours before your scheduled appointment when possible. Repeated short-notice cancellations may affect future bookings. We may cancel or reschedule in case of emergencies, and we will work with you to find an alternative time.

5. Your Responsibilities

You agree to provide a safe working environment for our team (e.g., secure access, disclosure of hazards or pets). You are responsible for securing or disclosing valuable or fragile items. We are not liable for loss or damage to items that were not disclosed or secured as appropriate.

6. Satisfaction and Complaints

We strive for your satisfaction. If you are not happy with a service, please contact us within 24–48 hours so we can address the issue (e.g., re-clean, partial refund) in line with our policies.

7. Limitation of Liability

To the fullest extent permitted by law, nnovia.com shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the relevant service.

8. Intellectual Property

All content on this website (text, logos, images, design) is the property of nnovia.com or its licensors and is protected by copyright and other intellectual property laws. You may not use, copy, or distribute any content without our prior written consent.

9. Changes

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the new terms.

10. Contact

For questions about these Terms of Service, please contact us via our Contact page.